Remote Live Chat Agent I & II
Beans & Brews Beans & Brews Vernal, UT Vernal, UT $18 - $23 an hour $18 - $23 an hour 15 hours ago 15 hours ago 15 hours ago We're looking for a skilled, resourceful, and resilient live chat agent to provide top-notch service to some of our clients.
Lead generation, driving to sales and customer service are all important parts of this role, so if you have a confident and outgoing demeanor with a passion for exceptional service, then you'll thrive with us! Benefits :
Pay Range:
$18.
00 - $23.
00 Health Insurance:
Insurance covers vision and dental.
Work/Life Balance Tuition Reimbursement Assistance and amp; Education Life Works Employee Stock Purchase Plan Employee Wellness and 401k plans Key
Responsibilities:
Handling customer queries on Web Chat, E-mails and Social Media Educate current and potential customers with product and service information Maintain accurate customer records Identify and escalate priority issues to the Team Leader and Ops Team Actively participate in team meetings Key Performance Indicators:
Handle all queries in a polite, professional manner Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution Educate customers on services and processes Escalate any issues to the Team Leader Achieve agreed KPIs and Objectives Adhere strictly to shift schedules Adhere to laid down internal policies, procedures and processes Work collaboratively with the team Requirements High school diploma, general education degree, or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Lead generation, driving to sales and customer service are all important parts of this role, so if you have a confident and outgoing demeanor with a passion for exceptional service, then you'll thrive with us! Benefits :
Pay Range:
$18.
00 - $23.
00 Health Insurance:
Insurance covers vision and dental.
Work/Life Balance Tuition Reimbursement Assistance and amp; Education Life Works Employee Stock Purchase Plan Employee Wellness and 401k plans Key
Responsibilities:
Handling customer queries on Web Chat, E-mails and Social Media Educate current and potential customers with product and service information Maintain accurate customer records Identify and escalate priority issues to the Team Leader and Ops Team Actively participate in team meetings Key Performance Indicators:
Handle all queries in a polite, professional manner Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution Educate customers on services and processes Escalate any issues to the Team Leader Achieve agreed KPIs and Objectives Adhere strictly to shift schedules Adhere to laid down internal policies, procedures and processes Work collaboratively with the team Requirements High school diploma, general education degree, or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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